Send Portal Invite
Owners and admins can send a fresh sign-in link from the customer's record.
Junk removal customer portal
Let customers check, change and pay without calling
One private link gives customers job status, photos, invoices and rental options. Changes follow your booking and approval rules. Included on Starter and Growth.
Answer everyday questions in one place
Give customers the status, photos and payment options they usually call the office to check.
Customers know where things stand
Customers can check job status and photos. With tracking active, they can see the truck’s latest reported location while the crew is on the way.
Changes stay controlled
Customers can reschedule or cancel before the crew heads out, and your team is told.
Clear charges
Saving a card does not charge it. Rental extensions show the total before the customer confirms.
Commercial accounts stay organized
Saved properties carry unit details and access codes into future jobs.
Repeat work is easier to order
Commercial customers can reuse a job or request recurring work for your team to approve.
Bills are easy to find
Commercial customers can pay several invoices in one checkout and check spending by site.
The customer portal is included on Starter and Growth at no extra charge.
Put job details, rentals and bills in one place
Keep your office in control of the terms
Customer type
Mark a customer Commercial to show the commercial tabs and tools.
Net terms
Set Net 15, 30 or 60 payment terms. Customers cannot change these themselves.
Notifications
Set whether the customer receives email, text or both.
Promo codes
Show up to three promo codes as banners in the portal.
Recurring approval
Review recurring-work requests and choose a start date before approving them.
Portal bookings, changes and rental requests create dashboard alerts. The job history records Customer Portal as the source.
Let customers check the details themselves
Open your link
Customers tap the link in your email or text and enter a portal with your business name and brand color.
Follow the active job: The page updates every 15 seconds while a job is active, keeping its progress in view.
Residential view
See active jobs, dumpster rentals, unpaid invoices, past work, profile details and help on one page.
Commercial view
Commercial customers get six tabs: Overview, Locations, Recurring, Billing, Reports and Profile.
Keep customer changes on the same records
The portal uses the same jobs, rentals and invoices as your office. Each update stays with the right record.
Books a job
Check the booking against your capacity and alert the office.
Reschedules
Move the date, remove the job from its truck for redispatch, notify the crew and update the connected Google Calendar.
Cancels
Void unpaid invoices and alert the crew when a customer cancels an eligible job.
Requests pickup or a swap
Send the rental request to your office for approval.
Extends a rental
Move the pickup date, create the invoice and charge the saved card after the customer confirms the total.
Pays an invoice
Mark the invoice paid once payment is confirmed.
FAQ
Do customers need a password?
No. They sign in through a link that works for 24 hours. Once signed in, they stay signed in on that device for 7 days.
How do customers get access?
Send Portal Invite texts and emails a sign-in link. Booking and job messages also include access, or customers can use Manage Booking on your website. They must already be in your customer list.
Can renters manage their dumpster?
Yes. They can check their dumpster rental, request a pickup or swap, or add 1–14 days after seeing the cost. Pickup and swap requests wait for your office; extensions move the date and bill the saved card.
What do commercial customers get?
Customers marked Commercial get saved locations, repeat-job tools, recurring requests, billing and reports. They can pay several invoices together, check spending by site and choose their update channels.
Will I know when a customer makes a change?
Yes. Portal bookings, changes and rental requests create dashboard alerts. Job history shows Customer Portal as the source, and relevant schedule changes notify the crew.
Does the portal cost extra?
No. The customer portal is included on Starter and Growth at no extra charge. Normal payment fees still apply when a customer makes a card payment.
What is a junk removal customer portal?
It is a private page where customers can follow jobs, see photos, pay invoices, manage rentals and book again. ScaleYourJunk provides access through a sign-in link, with no password needed.
Give customers one link to their work
Show jobs, photos, invoices and rental requests in one customer portal, included on both plans. Monthly or annual plans. No setup fee.