Business hours
Let the agent answer during your set business hours while you handle customers, crews and pickups.
AI answering service for junk removal
Book pickups while you’re on a job
Your AI receptionist checks availability and books junk visits during your chosen coverage. It can quote configured dumpster rates; your crew agrees the junk price on site.
Illustrative booking conversation
See how a call becomes a booking
Read an example junk-pickup conversation and the details it puts on the job. This is an illustrated transcript, not a live call recording.
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AgentCallerPick the phone coverage you need
| Feature |  Starter |  Growth |
|---|---|---|
| Monthly price | $149/month | $299/month |
| AI phone coverage | 8 hours a day: business hours or after hours | Choose your hours, including 24/7 |
| Automatic texts and emails | Standard messages | Editable messages; up to 25 custom automations |
| Junk-removal routing | Manual dispatch | Automatic routing and replanning |
| Accounting | Invoices and payments | Adds one-way QuickBooks Online sync |
| Marketing | Standard lead follow-up and customer updates | Adds quote follow-up and email campaigns |
| Customer portal | Included | Included |
Scroll to compare plans
Both plans include unlimited users and trucks, with no setup fee. Pay yearly and save 20%: $119.20/month for Starter or $239.20/month for Growth, billed annually. Payments processed through ScaleYourJunk carry a separate 1% platform fee. Card processing fees are separate.
Handle the calls that come with the job
Book junk pickups
Capture the caller’s details, check an open window and book the next step. Your crew agrees the final junk price on site.
Check rental stock and rates
Check available container sizes and dates, quote your configured rental rate and create the booking or approval request.
Handle appointment changes
Answer booking questions and handle rescheduling or cancellation requests within the appointment rules.
Take rental service requests
Capture requests for swaps and final pickups so the right next step stays with the rental.
Keep staff in the loop
Calls needing your team follow the handoff or callback path. Named callers who do not book can become leads; a person returns callbacks.
Choose the hours that suit your day
After hours
Use an after-hours answering service to take calls when you're closed and book your next open arrival windows.
Busy or overflow
Give your office the first chance to answer. Your dashboard phones ring for 15 seconds before the agent picks up.
Weekends
After-hours coverage includes closed days. On Growth, choose Always answer with AI for coverage around the clock.
Starter covers up to eight chosen hours a day, including evenings or weekends. Growth supports longer coverage, including 24/7. Overflow answering still depends on enabled coverage and your remaining allowance.
Keep a person within reach
Your AI receptionist follows your business settings. Calls about complaints, billing disputes, commercial or recurring work can go to your team.
Your controls
- AI Phone CoverageChoose your coverage setting. Starter covers 8 hours a day; Growth can cover 24/7.
- Call Handoff NumberAdd the phone number your team should use for calls that need a person.
- Business infoSet your hours, service area, services and dumpster prices for the agent to use.
Human handoff
- Explain the transferThe agent tells callers it is connecting them to your team during business hours.
- Ring your teamDashboard phones ring for 20 seconds, then your handoff number rings for 25 seconds.
- Create a callbackIf no one answers, a task goes to the callback list for your office to handle.
Your office view
- Calls tabSee the call's outcome alongside the customer record.
- callback listSee who needs a call back and why they called.
- AlertsKeep track of calls that need your team's attention.
FAQ
Will it quote prices?
It quotes the dumpster rental prices you set. For junk removal, it books the visit and your crew confirms the price on site.
What happens instead of voicemail?
During active coverage, the agent can book a visit or capture a callback request with the reason. Calls needing staff follow your configured handoff path.
How many hours does it answer on Starter?
Starter includes 8 hours a day, during business hours or after hours. Growth offers configurable coverage, including 24/7. See the Starter and Growth plans.
Can customers reschedule or cancel by phone?
Yes. The agent can handle rescheduling and cancellations and update the appointment in your schedule.
Will callers know it's AI?
If asked, the agent says it is your business's AI receptionist. It does not claim to be a person.
Can I choose how it sounds?
Yes. Give your agent a name and choose one of four voices during setup.
What does an AI answering service for junk removal do?
It answers your business line during your chosen hours, collects details and books open arrival windows. It also handles appointment questions and routes calls that need your team.
Does it answer after hours?
Starter's 8 daily hours can cover after hours. Growth lets you choose any coverage hours, including 24/7. The agent can book the next open window while you're closed.
Put phone bookings on your schedule
See how your agent takes a call, checks availability and books the pickup during the hours you choose. Monthly or annual plans. No setup fee.