The review chaser runs daily at 10 AM. It finds completed jobs where the completion timestamp is at least 48 hours in the past (configurable per account via the reviewRequestDelay setting) and no review request has been sent yet. The customer receives an email with your branding and an after-photo from the job, or an SMS if no email is on file. Each job gets only one automated request — no repeat messages.

Every outbound SMS passes through three compliance gates before it is sent. First, the A2P gate confirms your business SMS registration is approved. Second, the suppression gate checks whether the recipient has replied STOP — suppressed numbers are never messaged. Third, the consent gate verifies the customer has an active SmsConsent record with a logged timestamp and source. If any gate fails, the message is blocked and the skip is logged.

On the Starter plan ($149/mo), automated email sequences are included — review request emails, payment reminder emails, and day-before appointment reminders via email all run automatically. SMS is available for manual one-off messages only. On the Growth plan ($299/mo), full SMS automation is unlocked — automated review request texts, new-lead follow-up texts, re-engagement campaigns, and bulk SMS campaigns all run without manual intervention.

You create promo codes in the Marketing dashboard with a name, discount type (percentage or flat dollar amount), discount value, optional maximum number of uses, and an optional expiration date. Customers enter the code during online booking and the discount is applied automatically to their quote. You can deactivate codes at any time, and usage counts are tracked so you can measure campaign performance.

The re-engagement cron runs daily at 10 AM and targets customers who have at least one completed job but no jobs created in the last 90 days. It also skips anyone who was already contacted within the last 30 days to prevent fatigue. Eligible customers receive an SMS with a personalized message and a special offer to encourage rebooking. The business owner gets a notification about each at-risk customer contacted.

Every campaign in ScaleYourJunk tracks sent count, open count, and click count. The Campaigns tab shows each campaign's status, delivery metrics, and engagement rates. For review requests specifically, you can see how many requests were sent versus how many resulted in Google reviews. Audience segmentation lets you compare performance across customer groups — all customers, VIPs, at-risk, new, and inactive segments.