Send a first follow-up text after an inquiry that has not become a booking.
- Timing
- About 10 minutes after the inquiry.
Junk removal follow-up messages
Keep follow-up moving while you run the jobs
Follow up with new leads and send appointment reminders and customer updates. Texts require active business texting, customer permission and your sending window. Growth adds quote reminders and email campaigns.
Follow one pickup from inquiry to completion
Keep the next message moving without writing it again for every customer. Texts require active business texting, customer permission and your sending window.
About 10 minutes after the inquiry
TextFollow up with a new lead who has not booked.
The afternoon before the job
Text and emailRemind the customer about tomorrow's visit.
When the crew marks the job done
Email and textConfirm that the job is complete.
New inquiries, booked visits and customer updates
Starter includes standard messages. Growth adds editable wording, quote follow-up and email campaigns. Messages outside your sending window wait.
When someone starts an online quote but does not book, send another follow-up, with email as a backup.
- Timing
- The first follow-up is about 10 minutes; the later quote follow-up defaults to 24 hours.
Remind customers about tomorrow's junk job or dumpster pickup.
- Timing
- The afternoon before the scheduled work.
Send booking, on-the-way, completion and invoice notices, plus overdue payment reminders.
- Timing
- Job events; overdue reminders at 3, 7, 14 and 30 days past due.
Build up to 25 messages around quotes, upcoming jobs, overdue invoices or a chosen day each month.
- Timing
- Set the trigger, delay and audience for each message.
Start with standard follow-up, then make it yours
| Feature |  Starter |  Growth |
|---|---|---|
| New-lead follow-up | Standard message | Editable message |
| Reminders and job notices | Standard wording | Editable wording |
| Unfinished-quote follow-up | Not included | Included |
| Custom texts and emails | Not included | Up to 25 automations |
| Message editing | On or off; standard wording | Edit wording, switch off or reset |
| Email campaigns | Not included | From your Gmail or Outlook |
| Google Local Services Ads | Not included | Included |
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Starter uses standard wording. Growth adds customization, quote follow-up and email campaigns. Texts require permission and active registration; messages outside your configured sending hours wait.
FAQ
Can I change the wording?
Starter uses standard wording. Growth adds editable messages and custom automations.
What if a customer texts STOP?
Text messages stop for that customer. They can text START to allow them again; automatic texts require their agreement.
Do emails use my business address?
Growth campaigns send through your connected Gmail or Outlook mailbox and include an unsubscribe link.
When do texts start sending?
After registration is active, when the customer has agreed to receive texts and the message falls within your sending window. Messages outside the window wait.
Are text-message campaigns available?
Growth includes email campaigns. SMS campaigns are not currently available; event-based texts follow your plan and settings.
Set your follow-up, then keep hauling
See lead follow-up, customer notices and Growth email campaigns around your hauling work. Monthly or annual plans. No setup fee.